Social facilities and seniors

City Call Centre

Seniors may use Košice’s Call Centre for ordering services – shopping, medicines, lunches or getting general information, on 055/64 19 100 or at the email address: pomoc@kosice.sk

Social services facilities are temporarily not accepting new clients

To help prevent the spread of the disease, social services facilities are temporarily not accepting new clients. Košice’s centre for social assistance (retirement home) is closed to the public.

The city is providing subsidies to seniors for meals

The City will provide seniors whose pension is below 450.00 € per month a 1.00 € subsidy for lunch and an additional subsidy for demonstrated delivery costs – at most 1.00 € – if the person arranges delivery of lunches themselves with a selected lunch delivery service.

Face-masks for Košiče residents in need

Košice will provide seniors living alone and people in need with a disposable or cotton face-mask based on an order placed through the City Call Centre on 055/64 19 100 or at the email address: pomoc@kosice.sk.

Polyclinics remain open

Both city polyclinics will remain open; however, strict hygiene and social distancing rules will be enforced in them, and the premises will be regularly disinfected several times each day.

City wards are providing assistance with the purchase of food and medicine

During the emergency situation Košice is providing the city wards with lists of persons who register at the Call Centre with a request for help with shopping for food and medicine. Volunteers in the city wards will then carry out the shopping along with delivery and assistance.

FREQUENTLY ASKED QUESTIONS:

Where can I get a face-mask?

The City of Košice will provide disposable and cloth face-masks. Since we are able to distribute just two disposable masks at a time, and they are intended to be worn for only a limited period and then thrown away, we recommend using a cloth mask instead. Furthermore, we are still waiting for the delivery of disposable masks. We therefore recommend adding your name to the list for a cloth mask, which can be laundered (at a minimum temperature of 60 degrees), then ironed and re-used. They will be delivered to your mailbox. When supplying the masks, preference will be given to those in need – seniors, the health disabled and people with reduced immunity.

I’m a senior and I need help…

  • Do you need hot meals?

From 1 April to 30 June 2020 seniors with a monthly pension of up to 450 euro (until now the limit was 415 euro) will be able to use lunch deliveries under favourable terms. Every such senior will be able to order any delivery of one meal per day. Receipts need to be kept and after the pandemic submitted to the relevant city ward offices together with a document confirming the amount of the pension. The City will then reimburse seniors 1 euro per meal and 1 euro per delivery.

  • Do you need to have your shopping done and have someone deliver it to you?

Do you not have someone close to you or a willing neighbour? If not, then contact our informational Call Centre: 055/64 19 100 or mail us at the address pomoc@kosice.sk. After entering the necessary information, you will be registered and then contacted by an authorised worker, with whom you can agree on the details.

  • Do you need your medications?  

Contact our informational Call Centre: 055/64 19 100 or mail us at the address pomoc@kosice.sk. After entering the necessary information, you will be registered and then contacted by an authorised worker, with whom you can decide on the details. Contact the doctor who wrote you the electronic prescription and prepare your insurance card, which the authorized worker will use to pick up your medicine.  

I want to be tested for coronavirus. What is the procedure for this?

You can register for testing at the Regional Public Health Authority in Košice on the telephone number 0918 389 841 (or: 0914 375 704, 0914 375 705, 0910 747 531, 0902 187 390). Samples at present are taken only from people suspected by a professional of having coronavirus. Samples are taken by means of smears from the nose and throat. At present you can also have yourself tested for a fee by a commercial operator.

What are the conditions for seniors to claim a refund of 1€ per meal and 1€ for delivery?

From 1 April to 30 June 2020 seniors with a monthly pension of less than 450 euros will be able to have meals delivered under favourable terms. Every such senior will be able to order any delivery of one meal per day. They need to keep the receipts and after the pandemic take them together with a document showing the amount of their pension to their local city ward offices. The City will then refund 1 euro per meal and 1 euro per delivery. It is essential that the meal and delivery be listed as separate items on the receipt